Refund Policy

MISSCOS handles refund requests based on order evidence, product condition, and policy eligibility.

Eligible Refund Scenarios

• Damaged item upon delivery.
• Incorrect item shipped.
• Verified product quality issue.
• Other exceptional cases approved by support review.

How to Submit a Request

Contact support within 48 hours of delivery and include:

• Order number.
• Clear photos of the item and package condition.
• A concise explanation of the issue.

Review & Decision

Our team reviews each case and may provide replacement, partial refund, or full refund depending on issue type and supporting evidence.

Non-Eligible Cases

Opened beauty and skincare products are generally non-refundable for hygiene reasons unless a confirmed quality defect is identified.

Refund Timing

Once approved, refund processing usually takes 5-10 business days. Final arrival time depends on your payment provider and bank processing cycle.

Chargeback Notice

Please contact support before initiating a payment dispute. Most cases can be resolved faster through direct after-sales handling.