Contact

For product questions, order support, shipping follow-up, or after-sales requests, contact MISSCOS support through the channel below.

Primary Support Channel

Email: service@misscos.com

Business Hours

Our team handles inquiries during business hours. Messages received outside business hours are processed in order on the next working day.

Typical Response Window

Most inquiries are answered within 24 business hours. During campaign periods or courier disruptions, response time may be extended.

For Existing Orders

• Include your order number in the subject line.
• Describe the issue in one clear paragraph.
• If product condition is involved, attach clear photos.

For Pre-Sales Questions

Share your target concern (for example hydration, repair, brightening, or anti-aging), product category, and any known skin sensitivity information so our team can provide a practical recommendation path.

Case Tracking

Each support request is tracked by email thread. Please reply within the same thread to keep your request history complete and reduce handling delays.